Privacy policy

At Elvique, we believe that privacy is an important part of creating a trustworthy and enjoyable shopping experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you browse our website https://elvique.com/, place an order, or communicate with our customer support team. By using our services, you agree to the terms outlined in this policy. If you do not agree, please do not continue using our website or services.

Who We Are
Company name: Elvique
Address: 66 Parkes St, Jordan, Hong Kong
Email: info@elvique.com

Follow us on Instagram to stay inspired: @elvique_home

Data We Collect
When you interact with our website, we may collect information including:

  • Technical details such as IP address, browser type, and time zone.
  • Personal details submitted during checkout including name, email address, phone number, shipping address, and payment method.
  • Information provided during customer communication, such as support and order inquiries.

How We Use Your Data
Your personal information may be used to:

  • Process, manage, and deliver your orders.
  • Provide personalised support and respond to inquiries.
  • Maintain security and prevent fraudulent activity.
  • Improve user experience and enhance our website.
  • Share updates, marketing news, and special offers when you choose to opt in.

Sharing Your Data
Your information may be shared with trusted service providers who assist in operating our business, including:

  • Payment providers
  • Shipping and delivery partners
  • Technical and platform partners, such as Shopify
    We do not sell, rent, or disclose personal information for independent commercial gain.

Cookies
Our website uses cookies to:

  • Improve browsing performance and convenience
  • Save your preferences for future visits
  • Display relevant content based on your browsing patterns
    Cookies can be disabled through browser settings, although some site features may not work properly.

Your Rights
You have the right to request:

  • Access to the personal data we store
  • Corrections to inaccurate or incomplete information
  • Removal of your information when legally suitable
  • Limits on how your data is used
  • A copy of your personal data in a transferable format
  • Withdrawal of consent at any time
    To exercise these rights, please contact us at info@elvique.com.

Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If we learn that such information has been collected, it will be removed as soon as possible.

International Data Transfers
If you are located in Australia, please note that your personal data may be processed or stored outside of Australia by our trusted service partners, including technology platforms, payment processors, and fulfilment partners. All data transfers are managed securely and in accordance with applicable data protection standards.

Data Security and Retention
We take reasonable technical and organisational measures to protect your data. Personal information is retained only for as long as necessary to:

  • Provide products and services
  • Meet legal and compliance requirements
  • Manage disputes where required

Updates to This Policy
This policy may be revised occasionally. The most recent version will always be available on the Elvique website. We encourage you to review it from time to time.

Contact Us
If you have any questions about this Privacy Policy, please contact us:

Company name: Elvique
Address: 66 Parkes St, Jordan, Hong Kong
Email: info@elvique.com

Follow us on Instagram to stay inspired: @elvique_home

Thank you for choosing Elvique. We are committed to protecting your personal information while supporting a smooth and inspiring shopping experience.