Terms of service

Elvique is the brand name of Elvique. These Terms of Service govern access to and use of the website https://elvique.com/ (referred to as the Website), operated by Elvique, located at 66 Parkes St, Jordan, Hong Kong. These Terms apply to all products and services offered through the Website.

By visiting the Website or purchasing from us, you acknowledge that you have read and agree to be legally bound by these Terms.

Company name: Elvique
Address: 66 Parkes St, Jordan, Hong Kong
Email: info@elvique.com

Follow us on Instagram to stay inspired: @elvique_home

No registration is required to browse the Website; however, purchases or access to certain services may require an account and acceptance of these Terms.

Elvique offers home decor products through the Website. These Terms outline the rights and responsibilities between Elvique and its users. If you do not agree, please stop using the Website and our services.

This Website is operated by Elvique. The terms we, us, and our refer to Elvique. Any new features, tools, or services introduced will also be governed by these Terms. The latest version will always be available on this page. Elvique may revise these Terms at any time, and updates take effect once published.

The online store is operated using Shopify Inc., which provides the e-commerce software platform used for purchases.

SECTION 1 – ONLINE STORE CONDITIONS
By accepting these Terms, you confirm that you are legally permitted to enter a binding agreement or have parental or guardian approval.
Illegal use of the Website, including copyright violations, is prohibited.
Uploading harmful software, viruses, or malicious code is not allowed.
Violations may result in immediate removal of access.

SECTION 2 – GENERAL CONDITIONS
We may refuse service to anyone at any time.
Information may be transferred through networks and modified to meet technical requirements. Payment details remain encrypted.
You may not copy, sell, or exploit any part of the Website or services without written permission.
Headings are for convenience only and do not change interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We do not guarantee that Website content is accurate, complete, or current.
Content is for general reference and should not replace professional advice.
We may update Website material without obligation to notify, and users are responsible for reviewing changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Prices may change without notice.
We may modify or discontinue products, services, or sections of the Website without liability.
We are not responsible for pricing or product availability changes.

SECTION 5 – PRODUCT INFORMATION
Some items may be available exclusively online and subject to stock availability. Our Return and Refund Policy applies to returns.
Product colours may vary based on device settings.
We may limit product sales by location or group and revise product details.
We do not guarantee that products or services will meet personal expectations or that defects will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We may refuse or cancel orders where necessary. Quantity limits may apply per person, household, or order and affected users will be notified.
You must provide accurate and current account and billing details.
Please refer to our Return and Refund Policy for additional guidance.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may provide access to optional third-party tools that we do not control or monitor.
You accept that such tools are offered as is without warranties.
Use of third-party tools is at your own risk and you should review the provider’s terms.
Future tools or features added will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT
Some Website content may come from third parties.
External links are for reference purposes only and we are not responsible for their content.
You should review third-party policies before engaging with them.
Complaints about third-party products must be directed to the relevant provider.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
If you submit reviews, feedback, or suggestions, you grant us full rights to use, reproduce, and publish them in any format.
We have no obligation to treat submissions as confidential, compensate, or reply.
We may remove content deemed offensive, harmful, misleading, or unlawful.
Submitted content must not violate rights, include harmful code, or contain false information.
We are not responsible for third-party or user-generated content.

SECTION 10 – PERSONAL INFORMATION
Personal information shared through our store will be handled under our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information may include errors related to product descriptions, availability, promotions, or delivery.
We reserve the right to correct or cancel orders affected by such errors at any time.
We are not obligated to update Website information unless legally required.

SECTION 12 – UNACCEPTABLE USES
In addition to restrictions stated in these Terms, you must not:
(a) violate laws or regulations
(b) encourage illegal activity
(c) breach domestic or international rules
(d) infringe intellectual property rights of Elvique or others
(e) harass, abuse, discriminate, threaten, or harm others
(f) spread misleading information
(g) distribute malware or malicious technologies
(h) collect personal data without permission
(i) engage in spam or data scraping
(j) use the Website for offensive or unethical purposes
(k) bypass security features
We may suspend access for violations.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free service.
Results from using our services are not guaranteed.
We may suspend or discontinue the Website at any time.
Use of the Website is at your own risk. Services and products are provided as is without warranties of any kind.
Elvique and its partners are not liable for damages including lost profits, lost data, or replacement costs. Legal limitations will apply where required.

SECTION 14 – INDEMNIFICATION
You agree to indemnify Elvique and associated parties from claims or expenses resulting from violation of these Terms or third-party rights.

SECTION 15 – SEVERABILITY
If any term is found invalid or unenforceable, remaining sections remain effective. Invalid provisions will apply to the fullest legal extent.

SECTION 16 – TERMINATION
Any responsibilities arising before termination will remain active.
You may discontinue Website use at any time by notifying us.
We may terminate access for violation of these Terms without notice.

SECTION 17 – COMPLETE AGREEMENT
These Terms and referenced policies form the entire agreement and replace any prior agreements.
Interpretation issues will not be held against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of Australia.

SECTION 19 – CHANGES TO TERMS OF SERVICE
This page always contains the most current version.
Elvique may update Terms without notice. Continued Website use confirms acceptance of revisions.

SECTION 20 – RETURNS AND REFUNDS

We want you to love your Elvique purchase. Our home decor pieces are designed to bring warmth and style to your space, but if something isn’t quite right, our return process is simple and stress-free.

You have 60 days from the day your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and sent back with all packaging included. We never charge restocking fees—what you see is what you get, right down to our return policy.

To start a return, contact us at info@elvique.com with your order number, and our team will guide you through the process. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method to ensure the package reaches us safely.

If you’d like to exchange an item, just let us know when you contact us and we’ll help you find the right option.

Once we’ve received and inspected your return, we’ll refund your original payment method within 7 business days. Please note that your bank or payment provider may need a few extra days to complete the transfer.

Still have questions? Reach out anytime at info@elvique.com. We're here to ensure your Elvique experience is nothing short of amazing.

SECTION 21 – CONTACT INFORMATION
For questions, support, or feedback, contact us:
Company name: Elvique
Address: 66 Parkes St, Jordan, Hong Kong
Email: info@elvique.com

Follow us on Instagram to stay inspired: @elvique_home

Thank you for choosing Elvique, where creativity and thoughtful home styling meet.